reservations@trealhotel.com Ibara Housing Estate, Abeokuta, Ogun State, Nigeria.

Privacy Policy

PRIVACY POLICY

Effective Date: June 2026

PRIVACY POLICY

Welcome to Treal Hotels & Suites. Our commitment is to provide every guest with a safe, comfortable, and memorable hospitality experience. By making a reservation, accessing our website, or utilizing any of our services, you acknowledge and agree to comply with the following policies, terms, and conditions.

1. RESERVATIONS

      - All reservations are subject to availability and confirmation by the hotel.
      - Guests must provide accurate and complete information during the booking process.
      - Treal Hotels & Suites reserves the right to refuse, modify, or cancel reservations obtained through fraudulent, misleading, or unauthorized means.
      - Full or partial payment may be required to secure and confirm reservations.

2. CHECK-IN & CHECK-OUT

      - Standard Check-In Time: 2:00 PM
      - Standard Check-Out Time: 12:00 Noon
      - Early check-in and late check-out requests are subject to availability and may attract additional charges.
      - All guests must present a valid government-issued identification document upon arrival.

3. CANCELLATION POLICY

Standard Reservations
      - Reservations may be cancelled free of charge up to 48 hours before the scheduled check-in date.
      - Cancellations made less than 48 hours before arrival will attract a charge equivalent to one night’s stay.
No-Show Policy
      - Guests who fail to arrive without prior notice will be considered a no-show.
      - No-show reservations will be charged the full amount of the first night’s accommodation and may result in cancellation of the remaining reservation.
Non-Refundable Reservations
      - Promotional, discounted, and specially designated non-refundable bookings cannot be cancelled, modified, or refunded after confirmation.
Group Reservations
      - Group bookings may be subject to separate cancellation terms outlined within the booking agreement.
Force Majeure
      - The hotel reserves the right to review cancellation charges in extraordinary circumstances, including natural disasters, government restrictions, pandemics, civil unrest, or other events beyond the guest’s reasonable control.

4. REFUND POLICY

Refunds may be considered under the following circumstances:

      - Reservation cancellations made within the approved cancellation period.
      - Duplicate payments made in error.
      - Overpayments resulting from processing errors.
      - Reservations cancelled by the hotel for operational reasons.
Non-Refundable Situations
Refunds will generally not be granted for:
      - Non-refundable reservations.
      - No-show bookings.
      - Early departures after check-in.
      - Reservations cancelled outside the approved cancellation period.
Service Complaints
Where a guest experiences service-related concerns during their stay, management will investigate and determine an appropriate resolution, which may include a refund, credit note, room upgrade, or alternative compensation at management’s discretion.
Refund Processing
      - All refund requests must be submitted in writing.
      - Approved refunds will be processed within 7–14 business days.
      - Refunds will be made through the original payment method whenever possible.
      - Refunds are only made to same account that initiated the transaction.
Management reserves the right to review exceptional cases individually and make the final decision regarding refunds.

5. PAYMENT POLICY

      - Guests are responsible for all accommodation, food and beverage, laundry, transportation, and other charges incurred during their stay.
      - The hotel accepts approved payment methods as displayed on its website and at the hotel. CASH PAYMENT IS STRICTLY PROHIBITED.
      - Outstanding balances must be settled before departure unless otherwise approved by management.

6. GUEST CONDUCT

To maintain a pleasant environment for all guests:
      - Guests are expected to behave respectfully and responsibly at all times.
      - Harassment, abusive behavior, disorderly conduct, excessive noise, and unlawful activities are strictly prohibited.
      - Parties or activities that disturb other guests may result in immediate termination of the stay without refund.
      - The hotel reserves the right to refuse service or remove any guest whose conduct is deemed inappropriate or disruptive.

7. VISITOR POLICY

      - All visitors must register at the Reception Desk before accessing guest rooms.
      - Management reserves the right to restrict visitor access for security and operational reasons.
      - Unregistered overnight visitors may attract additional charges and may result in penalties.

8. SMOKING POLICY

Treal Hotels & Suites maintains a smoke-controlled environment.
      - Smoking is strictly prohibited in guest rooms and indoor public areas.
      - Smoking is permitted only in designated smoking areas.
      - Any guest found smoking in a prohibited area will incur a penalty fee of ₦100,000, in addition to any cleaning, restoration, or damage costs incurred.

9. HOTEL PROPERTY & LIABILITY

      - Guests are responsible for safeguarding all hotel property entrusted to them during their stay.
      - Any loss, theft, damage, or destruction of hotel property caused by a guest or visitor will be charged accordingly.
      - Treal Hotels & Suites shall not be liable for loss, theft, or damage to guests’ personal belongings except where required by applicable law.
      - Guests use hotel facilities and amenities at their own risk.

10. SAFETY & SECURITY

For the safety of all guests and staff:
      - Tampering with fire alarms, smoke detectors, CCTV systems, emergency equipment, or safety devices is strictly prohibited.
      - Possession of illegal substances, dangerous weapons, or engagement in criminal activities is prohibited on hotel premises.
      - Management reserves the right to notify law enforcement authorities where necessary.

11. POOL, GYM & RECREATIONAL FACILITIES

      - Guests may use our gym at their own medical risk. For guests with medical conditions, use is at their physician’s discretion.
      - Pool opens at 7:30AM then closes at 6:30PM
      - Children must always be supervised by a responsible adult.
      - The hotel shall not be responsible for injuries arising from misuse of recreational facilities.

12. PET POLICY

      - Pets are not permitted within hotel premises unless expressly authorized by management in writing.
      - Approved pets must remain under the owner’s control at all times.

13. DRESS CODE

Guests are expected to maintain decent and respectful attire in all public areas of the hotel.

14. PRIVACY POLICY

Treal Hotels & Suites respects and protects the privacy of all guests.
Information We May Collect
      - Full name
      - Email address
      - Telephone number
      - Residential or business address
      - Payment information
      - Reservation details
      - Website usage information
How We Use Information
Collected information may be used to:
      - Process reservations and payments.
      - Deliver hotel services.
      - Communicate booking confirmations and updates.
      - Improve guest experience.
      - Respond to inquiries and support requests.
      - Comply with legal and regulatory obligations.
Information Security
The hotel implements reasonable administrative, technical, and physical safeguards to protect personal information from unauthorized access, disclosure, alteration, or destruction.
Information Sharing
Guest information will not be sold, rented, or traded. Information may be shared only:
      - With authorized service providers supporting hotel operations.
      - Where required by law.
      - To protect the rights, safety, property, and operations of the hotel.
Cookies & Analytics
Our website may use cookies and analytical tools to improve functionality and user experience.
Guest Rights
Guests may request:
      - Access to personal information.
      - Correction of inaccurate information.
      - Deletion of personal information where legally permissible.
Data Retention
Personal information will be retained only for as long as necessary to meet operational, legal, and regulatory obligations.

15. WEBSITE TERMS OF USE

      - All website content, including logos, photographs, text, graphics, and branding materials, remains the property of Treal Hotels & Suites.
      - Unauthorized reproduction, distribution, modification, or commercial use of website content is prohibited.
      - Third-party website links are provided for convenience only, and the hotel accepts no responsibility for external website content.

16. MANAGEMENT RIGHTS

Treal Hotels & Suites reserves the right to:
      - Refuse service;
      - Decline accommodation;
      - Remove any guest from the premises;
      - Terminate a guest’s stay without refund;
where there is a breach of these policies, unlawful conduct, or any behavior deemed detrimental to the safety, comfort, reputation, or operations of the hotel.

17. GOVERNING LAW

These Policies, Terms & Conditions shall be governed by and interpreted in accordance with the laws of the Federal Republic of Nigeria.